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Your Privacy Choices Stay Clear

mbi99 keeps account, wallet and lobby privacy controls in one place, with cookie choices, payment-record handling and update requests explained before you open your account.

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See How mbi99 Uses Your Data

mbi99 Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

This Privacy Policy explains what we collect when you create or use an account, why we need it, and how long we keep it for operational, security and legal reasons. We may process your name, mobile number, email address, login records, device signals, wallet activity and

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payment confirmation data linked to Touch 'n Go, GrabPay, Boost dan FPX. We use that data to run account access, protect your wallet, check withdrawals, respond to your requests and meet duties that apply in Malaysia. We do not sell your personal data. Where service partners
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help with hosting, payment checks, fraud screening or customer care, we share only what is needed for that task. If eligibility or access is mentioned, it depends on local law and is available where local law permits.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

CONTACT PATHS

Reach Us About Your Privacy

Privacy questions should reach the right team without you repeating the same details across channels.

Live chat privacy help Use live chat when you need quick help with cookie choices, login alerts or a privacy request already linked to your account. Our team will confirm basic account details before discussing personal data.

Email data requests Email support when you want access, correction or deletion of account data. State your request clearly, attach only necessary proof, and we will route it to the team that handles privacy records.

Wallet record queries For Touch 'n Go, GrabPay, Boost dan FPX record questions, include the transaction time, amount and reference code. We use those details to match wallet activity without asking for sensitive login details.

DATA HANDLING

Control Your Data With Clear Steps

Our privacy controls focus on data you can recognise: account details, wallet records, device signals, cookie choices and support messages.

Account data

We collect account details you give us, such as name, mobile number and email address, plus login records created when you access the lobby. These details help us manage account entry and support requests.

Cookie choices

Cookies help remember session status, language choice and security signals. You can change browser settings at any time, though some account features may need session cookies to keep access stable.

Payment records

Touch 'n Go, GrabPay, Boost dan FPX confirmations may be kept with time, amount and reference details. We use them to match wallet credits, check withdrawals and answer payment privacy questions.

Security checks

Device type, IP signals and login timing can be reviewed when unusual account activity appears. These checks help protect your wallet and may be retained when needed for fraud or account safety cases.

Retention timing

We keep data for as long as needed to run your account, respond to disputes, meet legal duties or protect the service. When retention ends, records are deleted or changed into non-personal form.

Change requests

You can ask us to correct account details, provide a copy of your data or delete eligible records. We may need identity checks before completing the request to protect your account.

Privacy Questions Before You Join

These privacy answers explain what happens to your data before and after you open an account. They focus on account records, payment confirmations, cookies, access requests and how we contact you about privacy matters. If your question involves eligibility, access remains subject to local law and is available where local law permits.

We collect data you provide during account setup, plus login records, device signals, wallet activity and support messages. Payment confirmation data may include references from Touch 'n Go, GrabPay, Boost dan FPX.

Payment records help us match wallet credits, verify withdrawal requests and resolve transaction queries. We keep only the details needed for the account record, such as time, amount and reference code.

Yes, you can contact support to request a copy of personal data linked to your account. We may verify your identity first so the data is sent only to the account holder.

Send the correction request through live chat or email, and include the current detail plus the new detail. We may ask for proof before changing mobile numbers, names or wallet-linked records.

Cookies can store session status, language preference and security signals. You may adjust browser settings, but some account pages need session cookies so your login and wallet view work correctly.

We keep data only for account operation, dispute handling, security checks and legal duties. When a record is no longer needed, we delete it or change it so it no longer identifies you.

Contact support by email for deletion requests and state which records you want removed. Some data may need to stay for security, transaction, dispute or legal reasons before removal is possible.

Your Privacy Choices Stay Clear

Reach Us About Your Privacy

Control Your Data With Clear Steps

Account data

Cookie choices

Payment records

Security checks

Retention timing

Change requests

Privacy Questions Before You Join

01 What personal data does mbi99 collect?

02 Why do you need my payment confirmation records?

03 Can I ask for a copy of my data?

04 How do I correct my account details?

05 Do cookies affect my privacy choices?

06 How long does mbi99 keep my data?

07 Who should I contact about deletion requests?

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