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Your legal terms before account access

Clear account terms, privacy handling, cookie choices and Malaysia local-law access rules sit here before you open an account with mbi99.

Malaysia legal termsPrivacy handlingCookie choicesAccount access rulesWhere local law permits

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How our legal policy applies locally

mbi99 Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

This legal page explains how we set the terms for your account, wallet records, privacy choices and contact rights in Malaysia. It is not a promise that access is available in every location or for every person. Access and eligibility depend on local law and are

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available where local law permits. When you open an account, we may ask for identity, age, location and payment checks so the account name matches wallet activity. Deposits and withdrawals linked with Touch 'n Go, GrabPay, Boost dan FPX create records we may keep for legal,
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fraud-prevention and dispute handling needs. If a rule changes, we update the wording here and apply the updated terms from the stated date, unless local law requires another approach.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

CONTACT PATHS

Legal help reaches the right team

Legal questions should not be buried inside ordinary lobby chat. We route account access, privacy, cookie, payment-record and complaint matters to people who can check your file and reply with the right…

Live chat triage Start with chat when you need quick routing. Tell us the legal issue, your account email and the payment method involved, then we will move the case to the right internal queue.

Email record requests Use email for privacy access, correction or deletion requests because it leaves a written record. Include only the account data needed, and never send full payment passwords or wallet login codes.

Account verification queue If the matter involves withdrawals, duplicate accounts or name mismatch, we may place it in a verification queue. That step helps us compare identity records before any legal reply is sent.

ACCOUNT CARE

What you control under our terms

Your legal rights depend on the data we hold and the reason we hold it. Some records can be changed quickly, while others must be kept for payment tracing, tax, security or…

Data collection

We collect account data you provide, device signals needed for security and wallet references from Touch 'n Go, GrabPay, Boost dan FPX. We do not ask for payment passwords inside our legal request process.

Cookie choices

Cookies help keep sessions active, remember language choices and detect risky login patterns. You can change browser cookie settings, but some account pages may ask you to log in again.

Account security

Password changes, phone checks and email confirmations protect legal requests from being taken over by another person. When a request affects your wallet, we may ask for extra proof before acting.

Record retention

We keep some records after account closure when law, payment tracing or dispute handling requires it. Data that no longer has a valid legal or operational reason is removed or made harder to identify.

Contact identity

For privacy or access requests, contact us from the email linked to your account where possible. If that email is unavailable, we may verify you through documents or payment references.

Change requests

You may ask us to correct account data that is wrong or outdated. If the requested change affects wallet ownership, we must check matching payment records before applying the update.

Legal questions before you join

These answers explain common legal points for your account, data and payment records. They are written for Malaysia and should be read with the full terms on this page. If your situation involves a dispute, identity mismatch or account restriction, contact us with enough detail to identify your case safely.

Account access depends on local law and is available where local law permits. We may check age, location, identity and payment ownership before allowing wallet activity or continuing account access.

We may keep account details, login records, device signals, chat records and payment references. These records help with security, fraud checks, payment tracing, complaints and legal duties tied to your account.

Yes, you may ask for the data linked to your account. We will verify your identity first, then provide what we can share under applicable law and account security rules.

Contact us from your account email and explain what is wrong. If the change affects your name, phone number or wallet link, we may ask for identity proof before updating the record.

Records from Touch 'n Go, GrabPay, Boost dan FPX may be needed for wallet tracing, dispute handling and fraud prevention. We keep them only while there is a valid reason.

Cookies do not remove your rights, but they help us protect sessions and confirm account activity. You can manage cookies in your browser, though some account pages may require a fresh login.

Send the issue through chat or email with your account email, date, payment reference if relevant and a clear description. We will route it for checking and reply after identity verification.

Your legal terms before account access

Legal help reaches the right team

What you control under our terms

Data collection

Cookie choices

Account security

Record retention

Contact identity

Change requests

Legal questions before you join

01 Who can open an account with mbi99?

02 What data do you keep for legal reasons?

03 Can I ask for a copy of my account data?

04 How do I correct wrong account details?

05 Why are payment records kept after a transaction?

06 Do cookies affect my legal rights?

07 How do I raise a legal complaint?

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